Privacy Policy

aiguaine (aiguaine.com) highly values user privacy. We are committed to strictly complying with relevant laws and regulations, properly safeguarding the personal information you provide during your use of our services, and ensuring your information security and privacy are not violated. This Privacy Policy details how we collect, use, store, and protect your personal information. Please read it carefully before using our services.

Information We Collect

To provide you with better shopping services, we may collect the following types of personal information:

- Account Registration Information: When you register an aiguaine account, we will collect your username, email address, mobile phone number, and password for account login, identity verification, and service notifications.

- Order and Transaction Information: The recipient's name, contact number, detailed address, and payment information (such as the last four digits of your bank card number, payment platform information, etc.) you provide when placing an order are used to complete order generation, product delivery, and transaction settlement.

- Browsing and Usage Information: When you visit our website, we may collect your browsing history, search history, product favorites, and device information (such as device model, operating system, IP address, etc.) through technologies such as cookies to optimize the website experience and recommend products you may be interested in.

- Communication Information: When you communicate with us through customer service email, order inquiry channels, etc., we will record your communication content and related information to resolve your issues and follow up on subsequent services.

Purpose of Information Use

Completing Product Transactions: Including order processing, logistics and delivery, payment settlement, and order status notifications.

Providing Customer Service: Responding to your inquiries, handling after-sales issues, and processing returns and refunds.

Optimizing Service Experience: Improving website functionality and optimizing product recommendations based on your browsing and usage habits to provide you with services that better meet your needs.

Ensuring Account Security: Protecting your account and transaction security through identity verification, abnormal behavior monitoring, and other methods to prevent fraud and other risks.

Complying with Laws and Regulations: Cooperating with relevant departments' investigations within the scope of the law, or using relevant information to protect our legitimate rights and interests.

Information Protection Measures

We employ multiple security technologies and management measures to protect your personal information security:

- Technical Level: Using encryption technology to encrypt and store sensitive personal information to prevent unauthorized access or tampering; establishing a secure network environment and conducting regular system security maintenance to defend against cyberattacks.

- Management Level: Strictly limiting information access permissions, authorizing staff to access personal information only within necessary limits; providing privacy protection training to staff, clarifying information usage standards and confidentiality obligations.

- Third-Party Cooperation: If we need to provide information to third-party partners for service purposes (such as payment or logistics), we will sign strict confidentiality agreements with them, requiring them to protect your information in accordance with our requirements and relevant laws and regulations, and we will regularly monitor their information protection practices.

Information Sharing and Disclosure

Except for the following circumstances, we will not share your personal information with any third party without your permission:

- With your explicit authorization or consent;

- To fulfill obligations stipulated by laws and regulations, or to respond to legitimate requests from judicial or administrative authorities;

- To protect the legitimate rights and interests of aiguaine, users, or other third parties, within the necessary and reasonable scope;

- Sharing with third-party partners, where the partner only needs to provide services (such as logistics providers obtaining recipient information) and is subject to strict confidentiality constraints.

Your Rights

You have the following rights regarding your personal information, which you can exercise by contacting us at service@aiguaine.com:

- Right to Inquiry: To inquire about the collection and use of your personal information;

- Right to Correction: To request correction if you find any errors in your personal information;

- Right to Deletion: To request the deletion of your personal information in accordance with laws, regulations, and relevant agreements;

- Right to Cancel Account: You may apply to cancel your aiguaine account. After account cancellation, we will cease using your personal information and delete or anonymize the relevant information within a reasonable period (unless otherwise stipulated by laws and regulations).

Policy Updates

This Privacy Policy may be revised in accordance with updates to laws and regulations or service adjustments. The revised policy will be prominently displayed on the aiguaine website and will take effect upon publication.